The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Yes, I'd be delighted to work with you on the custom hat of your dreams! Give me a sense of what you're looking for and I can provide you with an estimate of turnaround time and cost. Please just ask!
In some cases I can do this and in some cases I can't. Please don't hesitate to ask and we can discuss it!
I'm so glad you asked! Avoid wearing a straw hat in wet weather because it will quickly lose its shape in the rain. You may also find that some dyed straws' colors will run when wet.
Avoid getting fabric trims like silk flowers, ribbon ornaments and veils wet as these can still look droopy even after they dry again.
If a felt hat becomes wet, stuff it loosely with tissue before allowing it to dry. If your felt looks dull or dusty, you can use a bristle brush to brush up the nap again.
To store, stuff your hat loosely with tissue paper to hold its shape, and put it in its hat box away from dust and sunlight. Never hang a hat or keep it on a stand or its shape could become distorted over time.